The business line manager at a large electronics firm recognized growing tension between management in the Netherlands, engineering in Shanghai, and manufacturing in the US. This was far from the “global effectiveness” he had envisioned, and he realized that these internal difficulties could soon affect customer deliverables. A 2-day workshop in Shanghai with all parties involved had been arranged, but his concern was that—just like last time—it would consist of polite interactions, filled with PowerPoint presentations that promised better outcomes, without truly addressing the underlying issue: the lack of trust, or more accurately, the distrust between the teams.